For BNI, the digital services transformation is necessary when facing the challenge of becoming a bank that remains relevant and offers fast, flexible and mobile service solutions to its customers. This has been achieved through Digital Transformation, starting from internal process improvements, then preparing its competent human capital to master technology, to offering its customers many electronic and digital services and products, such as BNI DigiCare, DigiDeal, DigiMaster, and DigiSport. In the technology disruption era, Bank BNI has become a pioneer bank for digital banking services. Bank BNI continued its transformation and adapted quickly to the current changes in the modern banking industry.
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